HPS LLC www.papilio.com
TERMS AND CONDITIONS RETAIL ORDERS (under 100 sheets) 1)You may return UNOPENED retail orders within five (5) days for a full refund if received back into our warehouse in good condition. 2)All return orders must be shipped UPS ground. 3)It is the responsibility of the buyer to ensure that the appropriate packaging is used to protect the media during return shipping. 4)All return orders that have been OPENED AND/OR USED are SUBJECT TO APPROVAL before a credit will be issue. 5)All returns must be accompanied with an explanation outlining the purpose for the return and, if possible, sent with any media that has been used. 6)Returns sent without an explanation will not be approved for a refund. BULK ORDERS (100 sheets and more)
By placing an order of 100 sheets or more, you are agreeing to the terms and conditions as posted on this page.
1)Bulk orders are packaged per customer order. Depending on demand, materials are most often in stock and will ship within 2-3 business days. However, in some cases media may have to be manufactured and delivery may take up to 2 weeks or longer.
2)We price our bulk orders as competitively as possible to allow the small manufacturer or reseller a reasonable mark-up. We ask in return that you plan your bulk order in a timely manner to avoid running out of stock while waiting for your order to ship. Please call ahead to check availability.
3)We DO NOT accept return shipments of bulk orders unless the products are found to be defective or the wrong product was shipped. A manager must approve all bulk order returns.
4)If your order is approved, you will be given an RMA number. The RMA number must be on all documents returned with the order. All bulk order returns must be shipped UPS Ground.
5)If you are unsure how our media may fit your needs or suit your production requirements, we ask that you purchase a sample pack of our media to test your equipment and method of application before ordering in bulk. GENERAL 1) HPS LLC cannot accept responsibility for expedited shipping costs due to items being backordered.